Refunds
If something goes wrong
Last updated 3 October 2026
The short versionIf you paid and didn't get your full report, you get your ₹99 back. No arguments.
We refund in full when
- you paid, but the full report didn't unlock or didn't load;
- Sense couldn't read your chat properly after you paid (for example, wrong names or empty sections);
- you were charged twice for the same report.
How to ask
Contact us within 7 days of paying, with the payment reference from your receipt and a line about what happened. You don't need to send your chat.
When it arrives
We confirm within 2 working days. The money returns to the same UPI, card or bank account you paid with, usually within 5–7 working days depending on your bank.
Not happy for another reason?
Reports are readings, not facts, so we can't refund just because a reading felt wrong. But if something about your report bothered you, tell us. We read every message, and it helps us make Sense kinder and more accurate.